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Testimonials
Quality Assurance
NBC recognises that emergency responders depend on its products in a number of ways:
- to be available for deployment 24/7;
- to rapidly deploy with reliability; and
- to provide a near service-free semi-permanent structure for the duration of deployment.
It is this dependability that makes NBC products the choice of so many emergency responders, allowing them to focus on delivering their core expertise to the crisis in hand.
To achieve this reliability, NBC Group runs an extensive Quality Management System in accordance with the conditions of ISO 9001:2008, ensuring continuous improvement in terms of customer service provision. Since achieving ISO9001 accreditation, NBC Customer Service has been evaluated by external auditors as “Excellent”.
These excellent
satisfaction levels can be found in many of the Case Studies which are available as testimony to our quality and dependability credentials, which are
so critical for emergency responders.
NBC Group is also committed to operating a Green Business, promoting sustainability and using environmental accountability as a measure for performance. We are proud to announce our status as an ISO 14001 registered firm.
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“An all round and complete offering that assured the Trust of operational reliability for many years to come.”
James Paget
University Hospitals NHS Trust
“Most important to me was the after sales service which has been exemplary.”
BT Emergency Response Team
“The Customer Service during the order, invoicing and after sales has been outstanding.”
British Red Cross
“NBC Group offered the best specified product, the best value for money and the best after sales service.”
James Paget
University Hospitals NHS Trust
“We came to NBC Group because we had a product in mind and no one else could help us.”
City Hospital Birmingham
“It has been a pleasure working with NBC Group.”
University Hospitals Coventry and Warwickshire NHS Trust
“Why have we never had one of these units before!”
BT Emergency Response Team
“When we met with NBC they listened and within weeks had developed the SF3 which fits the bill perfectly.”
North West Ambulance Service
“In my opinion the quality of materials and workmanship is excellent.”
British Red Cross
“We were really pleased with the way NBC Group engaged with us in terms of design and research.”
West Midlands Ambulance Service
“I have no hesitation in recommending the frame System structures and NBC Group to prospective purchasers.”
British Red Cross
“As for next generation, I think the NBC Safeframe® is definitely the way forward. Certainly as a Trust we’ve been happy with the products.”
West Midlands Ambulance Service
“We were very pleased with the way NBC Group listened to our requirements and were able to provide us with this all-round solution.”
Bedfordshire Police
“After a review of what was available and what we had seen in operation, we decided that the NBC SF15 met all of our criteria.”
BT Emergency Response Team